Shipping Policy

1. Z6 Home Design provides free shipping services to mainstream countries and regions around the world
2. But for some remote areas (mountains/islands/military areas, etc.), we will charge you additional shipping charges based on the express company's quotation

Packages with a billable weight of 20-50KG/44-110lb

• North America (not remote) 30-48 days
• European region (not remote) 35-50 days
• Middle East (not remote) 28-45 days
• Asia region (not remote) 10-20 days

Packages with a billable weight of 50-500kg/110-1100lb

• North America (not remote) 35-55 days
• European region (not remote) 38-58 days
• Middle East (not remote) 28-45 days
• Asia region (not remote) 10-20 days

If you need expedited air shipping (5-18 days), please contact us before purchasing, we will contact the carrier to verify the shipping cost

• The above shipping times do not include order processing time，If your delivery address is in a remote address, we will notify you after receiving the order, or you can consult us before ordering, thank you

（If there is a specified shipping period in the product description, it is not required to comply with this shipping rule）

Buyer service guarantee

1. The package is normally signed and received without any problems. Due to the customer's personal preference, the customer needs to return the package to the merchant's return address. The customer needs to bear the transportation cost, and the customer needs to ensure that the package will not be damaged during transportation. , The merchant will refund the customer within 48 hours after receiving the customer’s return
2.  If the package is damaged during transportation, the merchant will provide free return and exchange services. After receiving the package, the customer needs to contact the merchant to propose a full refund or re-delivery solution. If you choose a refund, the merchant will Processing completed within 48 hours
3.  If the package is lost during transportation, the merchant will provide free return and exchange service. The customer needs to contact the merchant for processing after the delivery period promised by the merchant arrives. The customer can choose a full refund or re-delivery. If you choose a refund, The merchant will complete the processing within 48 hours
4. If the parcel received by the seller does not match the website advertised, the customer will provide pictures of the actual goods for comparison. If the product is confirmed to be inconsistent, the customer can contact the merchant to return or re-deliver the goods, and the customer needs to send the parcel Sent to the shipping address of the merchant, of course, the shipping cost is borne by the merchant, and the merchant will complete the customer's request within 48 hours after receiving the return
5.  Regarding the overtime of commodity transportation, if there is no force majeure in the package transportation, the customer can choose to cancel the package or continue to wait. If the package is delayed due to uncontrollable factors, the merchant will contact the customer as soon as possible for feedback , And then the two parties negotiated and dealt with
6.  Regarding the shortage of goods, if the customer is temporarily out of stock after placing the order, the merchant will contact the customer for feedback, and the customer can choose to continue to wait or cancel the order.
7. If the purchase is a customized product (unconventional size), then we will no longer accept returns except for quality problems, and the customized product cannot be sold again, so we will check the ordered parameters with you before shipping, usually customized size requires We make it individually and this size is no longer widely available, so for custom size items we only accept returns due to quality issues
8. The online products we sell all provide long-term after-sales service, and we will provide corresponding accessories. For customers who have ordered products: accessories are free, you only need to bear the transportation costs, in addition to accessories, we will also provide technical support, our Customer service staff will provide support from Monday to Saturday
9. In order to provide better service, after receiving your order, we will contact you to confirm the delivery address information and product size and other requirements, this is to help customers buy the most suitable products, so you should No need to worry about product problems, we will contact you again after receiving the order