Shipping Policy

1. Z6 Home Design provides free shipping services to mainstream countries and regions around the world
2. But for some remote areas (mountains/islands/military areas, etc.), we will charge you additional shipping charges based on the express company's quotation

Packages with a billable weight of 20-50KG/44-110lb

• North America (not remote) 30-48 days
• European region (not remote) 35-50 days
• Middle East (not remote) 28-45 days
• Asia region (not remote) 10-20 days

Packages with a billable weight of 50-500kg/110-1100lb

• North America (not remote) 35-55 days
• European region (not remote) 38-58 days
• Middle East (not remote) 28-45 days
• Asia region (not remote) 10-20 days

If you need expedited air shipping (5-18 days), please contact us before purchasing, we will contact the carrier to verify the shipping cost

• The above shipping times do not include order processing time，If your delivery address is in a remote address, we will notify you after receiving the order, or you can consult us before ordering, thank you

（If there is a specified shipping period in the product description, it is not required to comply with this shipping rule）

Buyer service guarantee

1. The package is normally signed and received without any problems. Due to the customer's personal preference, the customer needs to return the package to the merchant's return address. The customer needs to bear the transportation cost, and the customer needs to ensure that the package will not be damaged during transportation. , The merchant will refund the customer within 48 hours after receiving the customer’s return
2.  If the package is damaged during transportation, the merchant will provide free return and exchange services. After receiving the package, the customer needs to contact the merchant to propose a full refund or re-delivery solution. If you choose a refund, the merchant will Processing completed within 48 hours
3.  If the package is lost during transportation, the merchant will provide free return and exchange service. The customer needs to contact the merchant for processing after the delivery period promised by the merchant arrives. The customer can choose a full refund or re-delivery. If you choose a refund, The merchant will complete the processing within 48 hours
4. If the parcel received by the seller does not match the website advertised, the customer will provide pictures of the actual goods for comparison. If the product is confirmed to be inconsistent, the customer can contact the merchant to return or re-deliver the goods, and the customer needs to send the parcel Sent to the shipping address of the merchant, of course, the shipping cost is borne by the merchant, and the merchant will complete the customer's request within 48 hours after receiving the return
5.  Regarding the overtime of commodity transportation, if there is no force majeure in the package transportation, the customer can choose to cancel the package or continue to wait. If the package is delayed due to uncontrollable factors, the merchant will contact the customer as soon as possible for feedback , And then the two parties negotiated and dealt with
6.  Regarding the shortage of goods, if the customer is temporarily out of stock after placing the order, the merchant will contact the customer for feedback, and the customer can choose to continue to wait or cancel the order.